E-commerce retail sales hit $453.5 billion in 2017, as brands invest in omnichannel 

E-commerce retail sales increased by 16% to $453.5 billion in 2017, accounting for 8.9% of total retail sales for the year, according to a U.S. Census Bureau report released on February 16, 2018 (Figure 1). The growth was due in large part to brick-and-mortar retailers’ active investment in omnichannel platforms. E-commerce retail sales include both the revenue of pure-play “e-tailers” and the online sales of primarily brick-and-mortar brands. It is growth in online sales of the latter group that is driving overall growth in e-commerce sales, as providing omnichannel remains the key to success for all retail brands.

In addition to strong online growth, in-store sales continued to increase at a healthy clip (Figure 2). Physical store retail sales grew 3.4% in 2017—the highest growth rate since 2012 and a strong indicator that U.S. consumers continue to shop in-store.

Although growth rates (in percentage terms) are significantly higher for e-commerce than physical store sales, in-store sales contribute substantially more to overall retail growth than online sales. In-store revenue increased by $152.7 billion in 2017, compared with a $62.5 billion increase for e-commerce.


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