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Bettering Employee Experience Through Technology

By Jonathan Hills & Cynthia Chan
By Jonathan Hills & Cynthia Chan

How new technology is helping us overcome common workplace frustrations and improving employee experience.

All companies would like to believe that their employees enjoy the workplace provided to them. However, the reality is that frustrations are commonplace. Many of these irritations, such as a lack of parking spaces or gaining access to the office, begin before employees even physically enter their place of work. Others, such poor connectivity and difficulty in booking meeting rooms, can blight an entire working day.

By recognising and taking steps to resolve common workplace frustrations, companies can increase employee satisfaction and have a healthier, happier and more productive workforce. Many of these steps can be accomplished by utilising new workplace technology, which is expediting the speed at which people can work, communicate and get things done.

CBRE Research has identified a series of common frustrations that can occur over the course of a typical working day. This report provides numerous examples of the technology that can be used to overcome them.


Bettering Employee Experience Through Technology Figure 1

Parking can be a major frustration for employees across major cities in Asia Pacific, especially at large corporate campuses with huge lots, or in CBDs where spaces are more limited and usually very expensive. Smart parking systems, which use sensors to identify empty spaces and enable users to check availability on their mobile phones prior to arrival, can provide a solution.

Badge and card reading technology is a common feature of the modern office environment but many employees find it inconvenient to carry cards around and often misplace them. Some companies have enabled staff to use Bluetooth-enabled smartphones to enter and gain access to different areas of the office.

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Henry Chin
Henry Chin, Ph.D.
Head of Research
Asia Pacific
+852 2820 8160
+852 2810 0830
Ada Choi
Ada Choi, CFA
Executive Director
Asia Pacific
+852 2820 2871
+852 2810 0830
Peter Andrew
Peter Andrew
Senior Director
Asia Pacific
Workplace Strategy
+65 6224 8181